Delivery Information

The delivery service that we will choose to ship your order on will depend on the weight, size and total value of the goods.

For small items it will likely be a Royal Mail ‘signed for’ service and on bigger, bulkier items we tend to use a courier such as DPD, City Link, TNT or Parcel Force.

Retail Delivery Information

Delivery Charges for mainland UK addresses (not valid for Scottish Highlands & Islands, Channel Islands, Isle of Man or Northern  Ireland)

TOTAL ORDER VALUE	DELIVERY CHARGE
Total order value under £20	£3.95 P&P
Total order value £20 or more	FREE P&P

Delivery charges for Highlands and Islands, Channel Islands, Northern Ireland, Isle of Man etc.
We will use the most reliable and economical service available based upon weight and size of the parcel. Please contact us for a shipping quote prior to placing your order as certain shippers have a surcharge for these areas.

Delivery charges for overseas orders
If we are able to ship your order overseas then the delivery charge will depend on the weight and size of the parcel as well as the destination, we will always use the most reliable and economical service available, unless advised that the order is urgent. We will advise you of the shipping charges before processing the order. Please note: We cannot ship aerosol cans to overseas customers.

Oversize and Heavy items

Large or heavy items may not be able to be shipped using the normal services. We will let you know prior to shipment if any additional charges may be incurred. Typically any orders with a total weight in excess of 20kg will fall into this category.

Delivery Times

If the parts are in stock we aim to process and despatch the order on the same day, provided we receive the order before 3pm that day from Monday to Friday, any orders received on a Saturday or Sunday will be despatched on the following Monday. Any orders received on a Bank Holiday will be despatched on the next working day between Monday to Friday. This is subject to authorisation of the credit card and completion of any security checks deemed necessary. Average delivery time on items kept in stock is approx 1-5 working days, but for some special order items delivery can take up to 28 working days. If the part(s) you have ordered are not in stock we will contact you on receipt of the order and advise you of the estimated delivery date. You may at this time choose to cancel the order and receive a full refund if you do not wish to wait.

Most lightweight items weighing less than 1.5kg are sent with Royal Mail first class post, and many arrive the next working day, HOWEVER THIS IS NOT A GUARANTEED NEXT DAY SERVICE. If your item is urgent, please advise us at the time of ordering and we will send it via the fastest and most reliable method available to us.

Delivery Address

Your first order with us must be delivered to the registered card holder’s address. Further orders in the future may be (at our discretion) delivered to a different address to that of the cardholder (i.e. to a friend/relative who will be home to sign for it or to your place of work).

Cancelling / Editing an order

Unfortunately, it's not currently possible for you to change or cancel an existing order yourself on our website. However, if you would like us to make any amendments to an order that hasn't yet been shipped, please phone us on 01753 730043 and we will be happy to do this for you.

Special Order Items

Certain items such as shock absorbers and wheels may be ‘built to order’ to your specification by the manufacturer and for this reason may have anything up to a 4-12 week lead time. We will advise you of this upon receipt of your order, but once you have been notified of the order being in progress you only have 7 days in which you may cancel the order, and this must be done in writing (via post or e-mail). Returns/refunds for special order items that have been delivered will only be considered if the goods are faulty, incorrectly supplied or have been damaged in transit.

Partial Delivery

Under normal circumstances, we will wait until your order is complete before shipping the goods. We can split a delivery into more than one parcel if required, but there will be an extra charge for the P&P. Please contact us for details.

Additional Taxes / Import Duty

All items shown on the website are in UK Pounds Sterling (£) and you will be billed in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not the currency in your country, the amount you will actually pay will vary depending upon the exchange rate and any fees that your credit card company charges at the time your transaction is processed.
Goods that we are able to ship to countries outside of the UK may be subject to local taxes, import duties or customs charges prior to delivery. We suggest you contact your local customs office for further information prior to placing your order. PDQ is not liable for any of these costs.  VAT at the current UK rate (sales tax) will not be charged to orders sent to the Channel Islands.

Damaged / Faulty Items

If your goods have been damaged in transit, you should retain the packaging and contact us within 3 days with as much information as possible in case we need to make a claim via our delivery company.
If you believe that the products you have purchased are defective or an error has been made on our part, please contact us as soon as possible. We will issue a returns reference and a returns form. If you are sending the package back to us, please provide us with a description of the fault to aid our inspection team more quickly with the diagnosis of the problem/defect. We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.

Returns

We want all our customers to be happy with the goods purchased from us. When you buy goods or make a contract for certain services by distance means, e.g. over the internet, by telephone, by mail order, etc., your contract is governed by the Consumer Contracts Regulations 2014. The Regulations give you the right to change your mind and claim a full refund (including postage) up to the point where you receive the goods. After you receive the goods you have 14 working days (beginning the day after you receive the goods) to inspect the goods and, if they are not suitable, return the goods for a full refund. During the 14 day cooling-off period, a customer may cancel their order without giving a reason and without incurring charges or penalties other than charges incurred in returning the goods. You must take care of the goods and return them in their original packaging, complete with any accessories, software, manuals, documentation etc and undamaged. We will not accept items back that have been fitted to a bike and/or are unfit for resale. Goods must be returned to us and in a condition which would be acceptable to our suppliers for return before any refund can take place. In addition the supplier has to give a full refund to PDQ before any refund can be offered to the purchaser. PDQ will endeavour to reimburse all received funds within 28 days of receipt of returns.

Special Order Items

Products not normally stocked by PDQ, products advised as being ‘special’ at the time of ordering, made to order products, or products made to the purchasers specification (i.e. Nitron Shocks) may only be returned if the goods are faulty or were supplied incorrectly by the manufacturer. Returned items which were specifically imported from abroad may incur the full international return cost back to the manufacturer (subject to the manufacturer accepting the return)

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORISATION FROM PDQ, A VALID RETURNS NUMBER AND A COMPLETED RETURNS FORM.

If you wish to return an item, you should contact us immediately by telephone or email. If we agree to a return we will issue a returns reference number and a returns form. When returning an item please ensure you enclose the returns reference number, a proof of purchase (i.e. a copy of the original invoice) and your completed returns form. Please ensure any goods returned to us are adequately packaged to survive transportation back to us and please bear in mind items are returned at the customers own risk and expense (so insuring an expensive item in transit is a good idea).